NatGen Mobile App Help

Please try one of the following:
  1. Close the app and restart your device
  2. Ensure you have the latest version of the mobile app
  3. If none of the above resolves your issue, please reinstall the app

Please confirm the information you are using to register for your account matches exactly to the policy documents, including your policy number, last name and date of birth for the primary driver. If you continue to experience issues, please contact us at 888-293-5108 for further assistance.

A login issue can occur for different reasons. Please try using your username and password to view your policy through our self-service portal online. If you are able to log in successfully, please attempt to log into the mobile app one more time. If you are still experiencing the same issue, please contact us at 888-293-5108 to report the issue to our technology department for review. We apologize for the inconvenience.

Please attempt the following:
  1. Confirm your CAPS lock is turned off
  2. If necessary, utilize the "Forgot Password" function to reset your password

If you have a recent or newer policy (within the last 24-48 hours) or if your policy has an effective date in the future, it may still be processing and unable to view.
Contact us at 888-293-5108 for additional support and troubleshooting.