When the unexpected happens, we're ready to support you.

Our National Catastrophe Claims Team is dedicated to helping customers impacted by disasters by providing prompt, fair, and responsive claims service. From the moment you file a claim through the recovery process, we're committed to delivering the guidance and support you need. Explore the information below to learn more about our catastrophe claims process and available resources.

 

Understanding the Claims Process

Recovering after a catastrophe can feel overwhelming. Learn more about the claims process below and how to navigate each step.

1. Make a claim.
   Contact our claims team at 1-800-468-3466 to report your loss and begin the claims process.
2. Talk with a claims team member.
   A Catastrophe Claims Team member will contact you to discuss the details of your claim and guide you through the process.
3. Evaluate the damages for an estimate.
   Your claims representative will arrange an inspection and evaluate the damage to determine covered repairs or replacement based on your policy.
4. Review your estimate.
   Your adjuster will explain the estimate and discuss available coverage and settlement information.
5. Complete your claims.
   Once your claim is finalized, we'll provide any applicable payments and documentation to support your recovery.

 

Prepare Today for Greater Peace of Mind

While you can’t prevent every catastrophe, preparing ahead can help make recovery easier. Use these resources to help get prepared and stay ready.

 

Understand Your Coverage

Our claims team can help walk you through the recovery process but it’s also good to connect with your agent to review your policy, answer coverage questions, and identify any gaps before a loss occurs.

 
Legal disclaimer:

This content is provided for informational purposes only. Insurance coverage is subject to policy terms, conditions, limitations, and exclusions.